Business Development Executive

Job Title:                                   Business Development Executive

Reporting To:                           CEO

Location/Place of Work:         Kisumu, Kenya

Preferred Start Date               As soon as possible

Duration:                                 12-month renewable

Type of Contract:                    Full Time

Compensation:                         Competitive and commensurate with experience

About agriBORA

Founded in 2018, agriBORA enables smallholder farmers to trade with their business partners in a more affordable, efficient, transparent and reliable way. We leverage technology to make farmers more visible and accessible to inputs and fair output markets. We provide quality farm supplies and ready market to farmers, through our local Farm Hubs at the ward level. We measure our success by our ability to make farmers more prosperous.

We are growing quickly. We currently serve more than 36,000 farmers in Kenya with more than 7 full-time staff, and we aim to onboard 1 million farmers by 2023.

Job summary

We are seeking an experienced SaaS Business Development Executive to work directly with customers to ensure they are getting the most out of agriBORA’s SaaS platform. The SaaS Business Development Executive will act as a liaison between service and sales, incorporating product expertise and customer feedback. You’ll work closely with customers to discover their business needs and challenges. This also includes coaching them on the best ways to use the agriBORA platform to solve their main pain points.

In order to succeed in this role, this person needs:

  1. In-depth knowledge of the agriBORA SaaS platform and its functionalities
  2. Understanding of the customer and their needs
  3. Skills to proactively orchestrate the customer’s journey towards their goals

Essentially, the SaaS Business Development Executive will analyze the goals of the customer and agriBORA, maps out the steps to achieve these goals, and then takes action to ensure they are met. Performance and success in this role are based on:

  1. Achievement of targets
  2. Relationship-building and customer satisfaction
  3. Strong communication skills
  4. Attention to detail
  5. The ability to lead a team

agriBORA is a start-up organization and will require flexibility from all staff with regards to roles and responsibilities.

Description of Duties

  • Generate customer leads and close deals
  • Customer onboarding, training, and support
  • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos and webinars
  • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
  • Analyzing customer data and helping them discover aspects of the product that are most beneficial to them
  • Carrying out periodic health checks to avoid churn
  • Firefighting during account escalations
  • Account management and renewals
  • Keeping customers updated on changes to the product they’re using, new features and new products they might find useful
  • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
  • Upselling and cross-selling through review of customers’ progress

Your Profile:

  • At least 3 years of experience in Saas B2B Sales, account management, or strategic consulting organization.
  • University degree in an IT related field and Communications or Marketing/ Sales
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills.
  • Experience building strong internal and external relationships.
  • Consistent track record of highly-professional customer service in a fast-paced, dynamic environment.
  • Presents diplomacy, tact, and poise under pressure when working through customer issues.
  • Excellent communication and interpersonal skills; must be social; possess impressive executive presence and communication abilities i.e. possess exceptional ability to communicate and foster positive customer relationships

We:

  • Are a collaborative team of smart and ambitious people who are dedicated to making smallholder farmers successful agribusiness owners.
  • Make magic happen by balancing technology and human touch for a digital era in agriculture and always come with solutions when challenges arise.
  • Are comfortable taking risks that can result in radical scale and understand that failures are opportunities to learn and improve.
  • Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us, even when we disagree.
  • Offer a dynamic environment that fosters talent, collaboration and growth.
  • Take pride in our work and share the responsibility to see it through from conception to deployment.
  • Back up our talk with a competitive compensation and benefits package and challenging projects.
  • Value autonomy, honesty, transparency, and respect.
  • We are proud to be an equal opportunity workplace.
  • Are excited to hear from you!

 

Send your CV   to vacancies @tandemhrconsultants.com

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